You have a dedicated accountant and bookkeeper (if you select this service) who will be your regular contact point.
Communication is either by email or you can book in for a phone/video call at any time. For anything that's urgent, you can also phone the office; we triage our inboxes throughout the day to ensure time-sensitive queries are handled quickly.
We triage our inboxes throughout the day to check if we have received any urgent enquiries. These are typically responded to same day, although if something is truly urgent I would encourage you to simply phone the office!
For normal queries we receive from you, you can expect a response within 48 hours. If we have not responded within 3 days (which is rare) we'll send an email to explain what the hold up is.
We often get asked if we can use other communication methods like Telegram and WhatsApp instead of just emails and calls. This would be nice to offer but the efficiency cost to us of maintaining further channels is too great; email and scheduled calls are compatible with workflow management processes, and lets us ensure every query gets answered and nothing gets lost.
If you're after a bit of advice and not ready to commit to an accountant, you can book a consultation call with us.
Ahead of the call you can fill in a questionnaire to grab the basic details about your business so we can spend our time discussing higher value points. We can cover a range of topics including:
The call is 15 minutes.
Not strict. If we have a couple minutes of chit-chat about recent global pandemics, we'll add this on at the end. We leave a 15 minute buffer after calls to accommodate this.
If you come onboard as a client your fee is credited back to your account.
What is the cost?
The consultation call is £50, including VAT.
What if I just want to ask about your services?
In this case, please get in touch by submitting a message on the Instant Quote form.
You've read our FAQs, blog posts, testimonials, understand the costs and are satisfied that we know our accounting for ecommerce. Then go ahead an click below to sign up.