COMPLAINTS policy

Complaints

We aim to provide an excellent service at all times. However should you be dissatisfied in any way please contact our Managing Partner, Joseph Cox. This may be done by writing to Unit 412 Brickfields, 37 Cremer Street, London E2 8HD or via email.

We undertake to look into any complaint carefully and promptly and to take all reasonable measures to resolve the position to your satisfaction. If we do not deal with your complaint to your satisfaction you may take up the matter with our professional body ACCA. At that point, if appropriate, we shall also provide you with details of an approved body that you may wish to contact with regard to a possible alternative dispute resolution process.

Further information on the complaints process will be outlined in your letters of engagement that you sign with us.